Hotel Dialogue

Upper-Intermediate

Check-in and Service Inquiry

Conversation

Receptionist: Good evening. Welcome to Grand Horizon Hotel. How may I assist you? Guest: Good evening. I have a reservation for two nights under the name David Brown. Receptionist: Let me check… Yes, Mr. Brown. You booked a deluxe double room with city view. Is that correct? Guest: Yes, that’s correct. Receptionist: May I have your passport and credit card for registration? Guest: Sure. Here you are. Receptionist: Thank you. Your room is on the 8th floor. Here is your key card. Breakfast is included. Guest: Great. What time is breakfast served? Receptionist: Breakfast is served from 6:30 a.m. to 10:00 a.m. in the restaurant on the ground floor. Guest: Does the room have a minibar? Receptionist: Yes, there is a minibar. Consumption will be added to your bill at checkout. Guest: I see. Is the Wi-Fi free? Receptionist: Yes, Wi-Fi is free for all guests. The password is on the card inside your room. Guest: Good. One more question. Is there a gym in the hotel? Receptionist: Yes, the gym is on the 3rd floor and is open 24 hours. Guest: That’s nice. I also want to ask about laundry service. Receptionist: You can leave your clothes at the service desk before 9 a.m., and they will be returned the same day. Guest: Perfect. Thank you for the information. Receptionist: You’re welcome. If you need anything, please dial 0 from your room phone. Guest: Thank you. Have a nice evening.