Hotel Dialogue
Upper-Intermediate
Check-in and Service Inquiry
Conversation
Receptionist: Good evening. Welcome to Grand Horizon Hotel. How may I assist you?
Guest: Good evening. I have a reservation for two nights under the name David Brown.
Receptionist: Let me check… Yes, Mr. Brown. You booked a deluxe double room with city view. Is that correct?
Guest: Yes, that’s correct.
Receptionist: May I have your passport and credit card for registration?
Guest: Sure. Here you are.
Receptionist: Thank you. Your room is on the 8th floor. Here is your key card. Breakfast is included.
Guest: Great. What time is breakfast served?
Receptionist: Breakfast is served from 6:30 a.m. to 10:00 a.m. in the restaurant on the ground floor.
Guest: Does the room have a minibar?
Receptionist: Yes, there is a minibar. Consumption will be added to your bill at checkout.
Guest: I see. Is the Wi-Fi free?
Receptionist: Yes, Wi-Fi is free for all guests. The password is on the card inside your room.
Guest: Good. One more question. Is there a gym in the hotel?
Receptionist: Yes, the gym is on the 3rd floor and is open 24 hours.
Guest: That’s nice. I also want to ask about laundry service.
Receptionist: You can leave your clothes at the service desk before 9 a.m., and they will be returned the same day.
Guest: Perfect. Thank you for the information.
Receptionist: You’re welcome. If you need anything, please dial 0 from your room phone.
Guest: Thank you. Have a nice evening.